Update: The servers are online and everything is working right!
A problem which cropped up with the Easter event on server 160 and wn1 that is preventing some players from claiming their Easter package after making a purchase. As a result we’re taking these servers down temporarily to correct the issue. We expect this maintenance to take 1-2 hours and when they come back online, anyone who made a purchase should be able to claim their package.
Sorry for the inconvenience and we’ll post here with any updates.